At Jillix, we believe gambling should always be fun — never a source of stress or financial hardship. Our responsible gaming program gives every Filipino player the tools, information, and support they need to keep it that way.
Jillix gives you practical, easy-to-use tools to manage your gambling activity. All tools are available directly from your account settings — no waiting, no hassle.
Set a maximum amount you can deposit into your Jillix account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 7-day cooling period.
Set a maximum session duration so you are automatically logged out after a chosen period of play. You can set limits of 30 minutes, 1 hour, 2 hours, or a custom duration. A reminder notification will appear 5 minutes before your session ends.
Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets on Jillix. The cooling-off period cannot be cancelled once activated, so use it when you genuinely need a pause.
If you feel you need a longer break or want to stop gambling altogether, you can self-exclude from Jillix for a period of 6 months, 1 year, 3 years, or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
Enable periodic pop-up notifications during your gaming sessions that show you how long you have been playing and how much you have wagered. Reality checks are a simple but effective way to stay aware of your activity and make informed decisions about continuing to play.
Set a maximum amount you are willing to lose within a given period. Once your loss limit is reached, you will be unable to place further bets until the period resets. This tool helps you stick to a budget and avoid chasing losses — one of the most common signs of problem gambling.
To access any of these tools, log in to your Jillix account and navigate to Account Settings > Responsible Gaming. If you need help setting up any tool, our 24/7 live chat support team is always ready to assist.
Under Philippine gaming regulations, online gambling is strictly prohibited for anyone under the age of 21. Jillix enforces this rule without exception. Every new player is required to verify their age and identity before they can deposit funds or play any game on the platform.
Our Know Your Customer (KYC) process requires a valid government-issued ID — such as a Philippine passport, SSS card, UMID, or driver's license — to confirm that you meet the minimum age requirement. Accounts that cannot be verified will be suspended pending review.
If you are a parent or guardian and you believe a minor may have accessed the Jillix platform, please contact our support team immediately. We take underage gambling extremely seriously and will act swiftly to investigate and close any account found to belong to a person under 21.
If you are under 21 years of age, you are not permitted to register or play on Jillix. Please leave this site immediately.
Create your Jillix account by providing your full legal name, date of birth, email address, and mobile number. You must confirm that you are 21 years of age or older during registration.
Upload a clear photo of a valid Philippine government-issued ID. Accepted documents include passport, driver's license, SSS card, UMID, PhilSys national ID, and PRC ID.
Our compliance team reviews your submitted documents, typically within 24 hours. You will receive an email notification once your identity has been verified.
Once verified, you can deposit using GCash, PayMaya, BPI, BDO, or Metrobank and enjoy the full Jillix gaming experience — responsibly.
Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually, which is why it is important to recognise the early warning signs before they become serious. At Jillix, we encourage all players to check in with themselves regularly.
If you recognise any of the following signs in yourself or someone you know, it may be time to take a step back and seek support. There is no shame in asking for help — it is the smart and responsible thing to do.
Recognising a problem early makes it much easier to address. The sooner you reach out, the more options are available to you.
Using funds meant for rent, bills, groceries, or other essential expenses to fund gambling activity is a serious warning sign.
Continuing to gamble in an attempt to win back money you have already lost, often leading to even greater losses.
Hiding the amount of time or money spent gambling from family members, friends, or colleagues.
Repeatedly trying to cut back or stop gambling but finding it difficult or impossible to do so, even when you want to.
Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other personal difficulties.
Missing work, school, or family obligations because of time spent gambling, or losing interest in hobbies and activities you previously enjoyed.
Taking out loans, borrowing from family or friends, or using credit cards specifically to fund gambling activity.
Ask yourself these questions honestly. If you answer "yes" to two or more, we encourage you to use our responsible gaming tools or reach out to our support team.
If two or more of these apply to you, please consider activating a cooling-off period or self-exclusion through your Jillix account settings, or contact our support team for a confidential conversation.
Self-exclusion is one of the most powerful responsible gaming tools available on the Jillix platform. It is designed for players who feel they need a significant break from gambling — whether for a few months or permanently. Here is everything you need to know about how it works.
To request self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, choose your preferred exclusion period, and confirm your request. The exclusion will take effect within 24 hours. Alternatively, you can contact our support team via live chat or email and request self-exclusion directly — our team will process it as a priority.
Once a self-exclusion is active, it cannot be reversed or shortened. This is intentional — it ensures that the tool provides genuine protection during moments of vulnerability. After the exclusion period ends, you will need to contact our support team to reactivate your account, and a mandatory 24-hour reflection period will apply before access is restored.
Jillix also supports the PAGCOR responsible gaming framework. Players who wish to self-exclude across multiple licensed Philippine gaming operators are encouraged to explore the options available through PAGCOR's responsible gaming program.
Keep your Jillix experience fun and stress-free with these simple habits.
Decide how much you are comfortable spending before you log in. Treat it like entertainment spending — once it is gone, stop playing.
Gambling outcomes are based on chance. Never rely on gambling as a source of income or a way to pay bills.
Step away from the screen regularly. Long, uninterrupted sessions can cloud your judgment and make it harder to stick to your budget.
If you have reached your budget for the day, log out. Chasing losses almost always leads to bigger losses and greater frustration.
Emotional states affect decision-making. Playing when you are tired, stressed, or upset increases the risk of impulsive bets you may regret.
If gambling is causing you stress, talk to a family member, friend, or professional counsellor. You do not have to deal with it alone.
If you or someone you know needs help with problem gambling, support is available. Jillix encourages all players to reach out — whether to our own support team or to professional organisations dedicated to helping people in the Philippines manage gambling-related difficulties.
Our responsible gaming support team is available 24 hours a day, 7 days a week. You can reach us via live chat on the platform or by email. All conversations are confidential.
Email: support@jillix.net
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming program for players in the Philippines. PAGCOR provides guidance, resources, and referral services for those affected by problem gambling.
Contact PAGCOR through their official government channels for responsible gaming assistance.
The National Center for Mental Health (NCMH) in the Philippines provides mental health services and crisis support. If gambling is affecting your mental health, the NCMH crisis hotline is available to help. Contact them through official Philippine government health channels.
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. Meetings are held across Metro Manila and other major cities including Cebu and Davao.
Remember: Seeking help is a sign of strength, not weakness. Thousands of Filipinos have successfully addressed problem gambling with the right support. You are not alone, and help is available right now.
Join the Jillix community and enjoy world-class games with the peace of mind that comes from a platform that genuinely cares about your wellbeing. Set your limits, play within your means, and have fun — the way it should be. Must be 21 or older to register.
21+ only · Play responsibly · Tools available in your account settings